Terms & Conditions

Effective Date: 01/07/2025
Last Updated: 01/07/2025

Welcome to The Vault Recovery. By accessing or using our website (www.thevaultrecovery.co.uk), booking services, or purchasing packages, you agree to the following Terms & Conditions. Please read them carefully.

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1. About Us

The Vault Recovery provides recovery services. Our goal is to offer a safe, calm, and professional environment to support your well-being.

 

2. Bookings & Appointments

• Bookings can be made via our website, by phone, or in person, subject to availability.

• Confirmation will be sent via email.

• Clients must be over 18 or have parental/guardian consent to book.

• Personal details provided must be accurate and up to date.

• Service prices are subject to change.

• The Vault may offer single-sex sessions (e.g., ladies-only) for privacy, comfort, or cultural/religious reasons. These sessions are clearly advertised, and members are expected to respect these designations. Single-sex restrictions apply only to specified sessions; all other sessions remain open to all members.

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3. Cancellations & No-Shows

• At least 24 hours’ notice is requested for cancellations or rescheduling.

• Late cancellations (less than 24 hours) may result in forfeiting the session or credit.

• No-shows are non-refundable.

• If you are more than 15 minutes late, your appointment may be shortened or cancelled.

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4. Packages & Multi-Session Passes

• Packages must be used within the timeframe specified at purchase. Unused sessions will expire after this period.

• Packages are non-transferable and non-refundable unless stated otherwise.

• Missed sessions due to client error (e.g., forgetting an appointment) will still be deducted from the package balance.

• Multi-session packages (e.g., 4 sessions to be used within 8 weeks):

  • In-person purchases: non-refundable unless exceptional circumstances apply (e.g., medical issues with documentation).

  • Online, phone, or off-premises purchases: subject to a 14-day cooling-off period. Refunds are minus any sessions already used.

• All sessions are subject to availability and The Vault’s house rules.

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5. Payments

• Payment is required at the time of booking or in advance for packages.

• We accept major credit/debit cards and online payments through our secure portal.

• Prices are subject to change but will be clearly displayed on our website.

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6. Refund Policy

• Refunds are only given in the case of service cancellation by The Vault or in exceptional circumstances at our discretion.

• If granted, refunds will be processed via the original payment method.

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7. Membership Terms & Conditions

• Memberships: Personal and non-transferable.

• Payment & Renewal: Fees are collected in advance. Monthly memberships auto-renew unless cancelled.

• Cooling-Off Period: Online sign-ups have 14 days to cancel for a full refund minus any services used. In-person sign-ups follow standard contract terms.

• Cancellations: At least 30 days’ notice is required. Early termination may require payment of remaining fees unless due to medical or exceptional circumstances.

• Use of Services: Bookings are required. Follow all health and safety guidance. Services include ice baths, sauna, jacuzzi, compression boots, and massage guns.

• Health & Safety: Members confirm they are medically fit. The Vault may refuse access for safety reasons.

• Changes: Membership fees or services may change. Members may cancel if there is a material reduction in benefits.

• Liability: Members use all facilities at their own risk. The Vault is not liable for injuries, accidents, or lost property.

• Data Protection: Member information is handled in accordance with UK GDPR. Please refer to our privacy policy.

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8. Client Responsibilities

• Disclose any relevant health information affecting safe participation.

• Reschedule sessions if unwell for your safety and that of staff and other clients.

• Treat staff and other clients with respect at all times.

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9. Health Disclaimer

• Our services are not a substitute for medical advice or treatment.

• Always consult your doctor before beginning any wellness program.

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10. Privacy & Data Protection

• We collect and store personal data as outlined in our Privacy & Cookie Policy, including information provided during booking, payments, and contact forms.

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11. Website Use

• You agree not to misuse our website (e.g., hacking, spreading malware, spamming).

• All content is protected by copyright and may not be reproduced without written permission.

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12. Liability & Force Majeure

• To the fullest extent permitted by law, The Vault shall not be liable for indirect, incidental, or consequential losses.

• The Vault is not liable for failure to provide services due to events outside our reasonable control, including natural disasters, power outages, or government restrictions.

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13. Complaints

• If you have a complaint regarding our services, please contact us at thevaultrecovery@yahoo.com.

• We will respond promptly and aim to resolve any issues amicably.

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14. Minors

• Clients under 18 must have parental/guardian consent.

• Certain services may be restricted for safety reasons.

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15. Changes to Terms

• We reserve the right to update these Terms & Conditions.

• Changes will be posted on this page. Continued use of our website or services constitutes acceptance of updated terms.

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16. Changes to Terms

• All service, package, and membership prices are displayed on our website at the time of booking.

• The Vault reserves the right to update prices at any time.

• Any price changes will not affect services or packages already purchased.

• Members may choose to cancel their membership if a material price increase occurs, with notice given before the next billing cycle.

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17. Contact

If you have any questions or concerns, please contact us at:
📧 thevaultrecovery@yahoo.com
🌐 www.thevaultrecovery.co.uk