GENERAL FAQ'S
What is The Vault Recovery?
The Vault is a premium recovery and wellness space featuring high-end equipment like ice baths, jacuzzi and targeted recovery tools to help you recover, recharge, and relax. We also offer oxygen therapy to boost healing, improve circulation, and speed up recovery. It helps reduce inflammation, fight fatigue, and leave you feeling refreshed and revitalised.
Who can use The Vault?
Our sessions are open to athletes, high performers, and anyone looking to enhance recovery and overall wellness. We also offer ladies-only sessions for a private, comfortable experience.
Do you offer gift vouchers?
Yes! We offer gift vouchers that can be used for single sessions, packages, or memberships. They’re the perfect way to give the gift of recovery and wellness to friends, family, or teammates. Please contact us to arrange a voucher.
What are your opening hours?
Our opening hours are as follows:
Mon-Fri: 7AM to 12PM and 1PM- 10PM
Sat: 8AM to 12M and 1PM- 5PM
Sun: 12PM to 5PM
We close from 12PM-1PM for lunch Monday to Saturday. Our last booking is 1 hour before closing.
Can children use The Vault? Is there an age limit?
Online bookings are available for guests aged 18 and over. If you’re under 18 and would like to use The Vault, please contact us directly to arrange a booking.
Do I need to consult a doctor before using The Vault?
We recommend consulting your doctor before use if you are pregnant, have a medical condition, or are under medical supervision. While most guests can safely enjoy The Vault, it is your responsibility to ensure it is suitable for your individual health needs.
BOOKING & MEMBERSHIP FAQ'S
Do I need to book in advance?
We recommend booking sessions or purchasing a membership/package in advance to secure your preferred time. However, we can accept walk-ins for the recovery suite occasionally, please contact us first. Booking is essential for Oxygen Therapy and you must contact us to book this. Please phone us if you have any queries.
Should I arrive early?
Please arrive 5-10 minutes before your booking to give yourself time to check in and get changed.
What does a 1 hour recovery session include?
Our sessions include access to the hot/cold area, compression boots and recovery equipment. Any additional time will be charged.
What is your cancellation policy?
At least 24 hours’ notice is requested for cancellations or rescheduling a session. Please consult our full cancellation here and refund policy here.
fACILITY FAQ'S
Is there a safe place for personal belongings?
At the moment, belongings can be left in the changing room. We don’t yet have secure lockers, but we plan to introduce them soon.
Are there changing facilities?
Yes, we provide clean and comfortable changing rooms for your convenience. Showers are also available.
What should I bring?
Bring a towel, swimwear, flip-flops and comfortable clothing for other recovery treatments.
Do you provide water?
Yes, we have a water station available for guests.
EQUIPMENT FAQ'S
What is the infrared sauna for?
An infrared sauna uses gentle infrared heat to warm your body directly, rather than just heating the air around you. It’s designed to promote relaxation, improve circulation, ease muscle tension, and support recovery after exercise. Many people also find it helps reduce stress and provides an overall sense of well-being.
Is cold and hot therapy a good thing?
Yes, alternating between cold and hot therapy can be very beneficial. The heat helps relax muscles, improve circulation, and ease stiffness, while the cold reduces inflammation, soothes sore muscles, and aids recovery. Together, they can support faster healing, boost energy, and leave you feeling refreshed.
Can compression boots be used with varicose veins?
Compression boots can improve circulation, but if you have varicose veins or other vascular conditions, it’s best to check with your doctor first. They can guide you on the safest options for your recovery.
What is recommended for sore hamstrings?
For sore hamstrings in our recovery suite, cold therapy can reduce inflammation, the sauna or jacuzzi can relax the muscles, and compression boots or massage guns can support recovery. Gentle stretching afterward can also help maintain flexibility.
What helps sore knees?
In our recovery suite, cold therapy (like the ice bath) can reduce inflammation, while the sauna or jacuzzi may ease stiffness and improve circulation. Compression boots and massage guns can also support muscle recovery around the knee. If soreness persists or is severe, we recommend seeking medical advice.
What way does the ice bath work?
The ice bath uses cold water immersion to lower body temperature, which helps reduce inflammation, decrease muscle soreness, and support faster recovery after exercise. The cold also stimulates circulation — when you get out, fresh oxygenated blood flows back into the muscles, leaving you feeling refreshed and energized.
What are the side effects of the ice bath?
Ice baths are generally safe for most people, but some may experience temporary side effects such as shivering, numbness, or tingling in the muscles. Rarely, prolonged exposure can cause dizziness or lightheadedness. Always start with short sessions, listen to your body, and consult a doctor if you have heart conditions, circulation issues, or other health concerns.
oXYGEN CHAMBER FAQ'S
How can I book an Oxygen Chamber session?
Please contact us directly to book an Oxygen Chamber session.
How much does it cost to use?
Prices vary depending on the session length. Please contact us to find out more.
Who can use the Oxygen Chamber?
Oxygen therapy is suitable for athletes, active individuals, and anyone looking to enhance recovery, boost energy, or support overall wellness. It’s safe for most people, but those with specific medical conditions should consult their doctor before booking a session.
Is Oxygen Therapy safe?
Absolutely. Oxygen therapy is non-invasive and safe for most people. If you have any specific medical conditions, we recommend consulting your doctor before starting sessions.
How long are the sessions?
Sessions usually last between 60-90 minutes, depending on your plan and needs. Our team will guide you through the process to ensure a comfortable and effective experience.
How many sessions do I need?
The number of sessions depends on your goals and lifestyle. Some clients feel refreshed after a single visit, while others benefit from 2–4 sessions per week for consistent recovery and performance gains. Our team can help recommend the best plan for you
Can it help asthma?
Oxygen therapy is not a cure for asthma, but in some cases, it may help ease breathing and support overall lung function. However, because every condition is different, we always recommend speaking with your doctor before using oxygen therapy for asthma or other respiratory concerns.
Who should avoid Oxygen Therapy?
Oxygen therapy is generally safe, but it may not be suitable for people with certain medical conditions such as untreated lung problems, recent ear or sinus surgery, or specific heart conditions. Always consult your doctor before starting sessions if you have any health concerns.