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Privacy Policy

Privacy policy

Effective Date: 01/07/2025

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At The Vault Recovery & Wellness (“we”, “our”, “us”), your privacy matters. This Privacy & Cookie Policy outlines how we collect, use, and protect your information when you visit our website: www.thevaultrecovery.co.uk.

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Information we collect

When you use our website, we may collect:

  • Personal Information you provide directly, such as:

    • Name

    • Email address

    • Phone number

    • Booking details (if applicable)

  • Technical Information, automatically collected via cookies and analytics tools:

    • IP address

    • Device and browser type

    • Pages visited and interactions

  • Payment Details, if you make bookings or purchases. Please note: we do not store your card details. All payments are processed securely via Wix Payments or other third-party providers.

HOW WE USE YOUR INFORMATION

We use your data to:

  • Respond to your enquiries and provide requested services

  • Process bookings and confirmations

  • Improve website performance and user experience

  • Comply with legal obligations

We will never sell or lease your personal data to third parties.

data sharing

We may share your data with:

  • Trusted third parties to operate our website and services (e.g., email services, booking plugins)

  • Legal or regulatory authorities when required to comply with the law

  • Improve website performance and user experience

  • Comply with legal obligations

  • We will never sell or lease your personal data to third parties.

dATA RETENTION

We retain your data only for as long as necessary to fulfill the purposes described above or as required by law.

yOUR RIGHTS:

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to processing

  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at:

thevaultrecovery@yahoo.com

cOOKIES:

Cookies are small data files stored on your device that help us improve your website experience.

Types of Cookies We Use on Wix:

  • Essential Cookies – Required for basic site functionality (e.g., security, session ID)

  • Functional Cookies – Help improve performance and usability

  • Analytics Cookies – Collect information on how users interact with the site (e.g., Google Analytics)

  • Marketing Cookies – May be used to track effectiveness of campaigns (only if enabled)

Managing Cookies:

  • When you first visit our site, you may be asked to accept or manage cookies via a banner. You can also disable cookies in your browser settings at any time.

data security:

We use SSL encryption, secure hosting via Wix, and implement safety measures to protect your data from unauthorized access or misuse.

UPDATES TO THIS POLICY:

We may occasionally update this policy. The latest version will always be published on our website, with the effective date at the top.

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